CX Digital... Massive Fraud?
- Thread starter erifdekciw
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I just went on the cx forum and look what i found:
Joined incentaclick now for about 6 months, for the first month I generated some revenue, 2 months later I find I am unable to login to my account, I came here after doing a search and emailed Jessica, she told me that my account had been suspended for being idle, and that it was now reinstated. I was able to login to my account, but surprise surprise my commissions were gone.
Hoping that this missing commissions would be sorted out some day soon, I proceeded to promote some of their offers, offers that normally convert for me well with other networks, after 3 months I find I have no sales, across the board at all, for offers that normally guarantee a conversion at least every two days, and to top it off several of my traffic are being redirected.
I have already tried emailing Jessica using a reply on the very same email message she sent me about reinstating my account but surprise surprise, it now says "I'm afraid I wasn't able to deliver your message to the following
addresses.
This is a permanent error; I've given up. Sorry it didn't work out.
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I joined IncentAClick (aka CXDigital) in the summer of 2007. I had made well over $10,000 with them in that time frame. They paid me with no problem. This month, they sent me an email telling me they no longer accept incentive traffic and that my account was being terminated. I called them up and I said, Yes, I got the email that you sent out that incentAclick was no longer allowing incentivized traffic, I wasn't promoting my incentive site with them anyway, I was running ads on my debt site. They replied to my email and asked me what my new website and email address was. So i replied to that and didn't hear back from them. I called them and they told me my account was suspended for fraudulent activity!!
Jessica: Your account was suspended for fraudulent activity
Me: What was fraud about it:
Jessica: A lot of leads came from one IP address
Me: how am i supposed to stop that?
Jessica: (says nothing)
I cant imagine how someone can earn over $10,000 and have a good account standing. Then all of a sudden I get a bunch of leads from 1 IP address and you close my account. For no good reason!!
Heres the kicker! I had 2 checks from them. I called them and asked if these checks were still good if they closed my account. The affiliate manager said "We don't issue stop payment on checks. The checks we sent you are still good. WRONG! incentAclick is so sneaky they went behind my back and stopped payment on $350 worth of checks. how sneaky is that.
I will await a response from a CX digital rep here since they refuse to return my emails nor do they return my phone calls.
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hi
i am here to tell you that they have hold our about 5k . and not telling any detailed reason. somebody told me incenta has a major revenue chunk from such accounts .
We dont want to work for them anymore, but we cannot leave our money as we have invested the same in PPC.
suggest how to do.
UsaEngine
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The payment of may 2007 still not get,the item of paid show $0.00,I email to affiliate but nobody response ?what' wrong with IncentAclick? Please check my account and pay me in time to show your prestige.My account id:5137
Best Regard
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Joined incentaclick now for about 6 months, for the first month I generated some revenue, 2 months later I find I am unable to login to my account, I came here after doing a search and emailed Jessica, she told me that my account had been suspended for being idle, and that it was now reinstated. I was able to login to my account, but surprise surprise my commissions were gone.
Hoping that this missing commissions would be sorted out some day soon, I proceeded to promote some of their offers, offers that normally convert for me well with other networks, after 3 months I find I have no sales, across the board at all, for offers that normally guarantee a conversion at least every two days, and to top it off several of my traffic are being redirected.
I have already tried emailing Jessica using a reply on the very same email message she sent me about reinstating my account but surprise surprise, it now says "I'm afraid I wasn't able to deliver your message to the following
addresses.
This is a permanent error; I've given up. Sorry it didn't work out.
---------
I joined IncentAClick (aka CXDigital) in the summer of 2007. I had made well over $10,000 with them in that time frame. They paid me with no problem. This month, they sent me an email telling me they no longer accept incentive traffic and that my account was being terminated. I called them up and I said, Yes, I got the email that you sent out that incentAclick was no longer allowing incentivized traffic, I wasn't promoting my incentive site with them anyway, I was running ads on my debt site. They replied to my email and asked me what my new website and email address was. So i replied to that and didn't hear back from them. I called them and they told me my account was suspended for fraudulent activity!!
Jessica: Your account was suspended for fraudulent activity
Me: What was fraud about it:
Jessica: A lot of leads came from one IP address
Me: how am i supposed to stop that?
Jessica: (says nothing)
I cant imagine how someone can earn over $10,000 and have a good account standing. Then all of a sudden I get a bunch of leads from 1 IP address and you close my account. For no good reason!!
Heres the kicker! I had 2 checks from them. I called them and asked if these checks were still good if they closed my account. The affiliate manager said "We don't issue stop payment on checks. The checks we sent you are still good. WRONG! incentAclick is so sneaky they went behind my back and stopped payment on $350 worth of checks. how sneaky is that.
I will await a response from a CX digital rep here since they refuse to return my emails nor do they return my phone calls.
----------
hi
i am here to tell you that they have hold our about 5k . and not telling any detailed reason. somebody told me incenta has a major revenue chunk from such accounts .
We dont want to work for them anymore, but we cannot leave our money as we have invested the same in PPC.
suggest how to do.
UsaEngine
--------
The payment of may 2007 still not get,the item of paid show $0.00,I email to affiliate but nobody response ?what' wrong with IncentAclick? Please check my account and pay me in time to show your prestige.My account id:5137
Best Regard
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Yeah, paul if you read my post about how I think you should have told your blog readers that even though you were promoting CX earlier that they are having some known tracking issues and maybe the readers should reconsider using CX while it is worked out.
I'm sure your first response to that is "oh noes I can't do that because most of the affiliates from my blog signed up under my referral link and the mortgage is due on monday! I need that referral moniez!";
Don't worry, I got you covered. All you have to is promote another affiliate network (probably another scammy one just because they sent you steak knives) on your blog with your referral id and you'll be good.
I reiterate. It's not about tracking it's about they knew their was a problem with the tracking on the offer a week or two ago and didn't tell affiliates. Credited 1 affiliate that called them on it and not the others.That's jacked up if you ask me, I'd be pissed.
It just happened recently and everything seems to be coming out around now anyways. lol I made $150 this month from referrals, big money w00t. Mortgage money yeah boyyyy.
If things go great with a network, the people are good and we have no problems, I'll rep them...that was the case with CX. Same case with Azoogle. If things go a little sour or just aren't what they used to be, I won't rep the network. Whens the last time I made a post saying a network was amazing/awesome/whatever?
If things go great with a network, the people are good and we have no problems, I'll rep them...that was the case with CX. Same case with Azoogle. If things go a little sour or just aren't what they used to be, I won't rep the network. Whens the last time I made a post saying a network was amazing/awesome/whatever?
Same exact thing happened to me with CX digital a few months ago. I was told to blow out a new campaign over the weekend. On monday I was told the advertiser did not like the traffic source and would not be paying for my leads. I submitted my expenses to CX digital but I was never reimbursed. My loss for the weekend was $13,000. Just like you I had generated good leads from that same traffic source and there was no attempt to even verify or check the leads.
So my first experience with CX digital was not a good one. My AM is awesome and he felt bad about the situation but there wasnt much he could do other than offer some higher payouts on some new campaigns.
I wonder if we were running the same offer.
sorry but in my mind "feeling bad about the situation" does not pay the bills. what kind of wankers are running a company that would blow off an affiliate that generates $13K of leads in one weekend??! At best this is shite business, at worst its out and out theft. Regardless of the advertiser's situation, good business acumen would have dictated that you sort out your affiliate first with a big apology as he's bringing in the sales, then recoup the money from his further business and avoid future shit like this.
all said and done, without the advertisers they may have no offers but without the affiliates they certainly will have no commission.
Ok. A few things here. If there is one thing I have noticed in my year or so reading/posting on this forum, people are very quick to jump on witchhunt bandwagons with issues like these. This thread is about a tracking issue involving one offer, which doesn't necessarily mean tracking is fucked up for the entire network as the tracking issue could possibly lie on the side of the merchant.
Yes, the borderline-insulting, copy-pasted response from the cx digital employee in this thread was bad. Yes, there is the possiblity that they are personally responsible for intentionally shaving leads on this offer, and other offers, but so is any other network. They have a chance to redeem themselves on this issue (by fixing it and appologizing mostly), so I say at least give them a little time to do so before trashing them over this. Keep in mind the management people are probably at affiliate summit so maybe can't deal with this.
Also worth noting is that Paul actually up-front about his bad experience with them even after giving them bj's on his blog for so long, which is respectable. Probably the first helpful thing I've seen from him since like january but yeah still good to see.
In any case, it's still really pathetic that posts like this need to be made by someone other than an employee at their company who could have just said all this shit themselves which would have gone a lot further than canned response copy/pasted from ms word which basically accuses myself, slightly shady, and the OP of having some hidden agenda for talking about a tracking issue... maybe hiring a PR guy is in order...dunno.
Yes, the borderline-insulting, copy-pasted response from the cx digital employee in this thread was bad. Yes, there is the possiblity that they are personally responsible for intentionally shaving leads on this offer, and other offers, but so is any other network. They have a chance to redeem themselves on this issue (by fixing it and appologizing mostly), so I say at least give them a little time to do so before trashing them over this. Keep in mind the management people are probably at affiliate summit so maybe can't deal with this.
Also worth noting is that Paul actually up-front about his bad experience with them even after giving them bj's on his blog for so long, which is respectable. Probably the first helpful thing I've seen from him since like january but yeah still good to see.
In any case, it's still really pathetic that posts like this need to be made by someone other than an employee at their company who could have just said all this shit themselves which would have gone a lot further than canned response copy/pasted from ms word which basically accuses myself, slightly shady, and the OP of having some hidden agenda for talking about a tracking issue... maybe hiring a PR guy is in order...dunno.
I had a dinner with Raf last night (CEO of CX) and a couple programmers and we talked a lot about their tracking system. A lot of the foundations were built using old models and we talked about what needed to be done to fix them (well "they" talked, I'm not a programmer). So it definitely seems like they know the problems, now it's up to them to actually get their guys asses into gear to fix them.
That is fine, but don't you think you should make a blog post about it still? Sounds like the right thing to do.
And I wouldn't know when the last time you talked about a network, I don't read your blog.
Don't you think they should have been talking about paying affiliates back the money they owe them? True, I do not know if they actually owe anyone money I am just going off of what has been said thus far but, if people are making allegations against my business especially ones that are borderline fraudulent I personally would want to clear that up asap and post some sort of statement/apology/what I'm going to do to fix it.
Sorry for the double-ish post.
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