Ahahaha when I first signed up with Hydra I got stuck with Charlie too - he was AWFUL.
When I explained I was a college student and was having problems with cash flow since i was sinking multiple thousands into AdWords he replied back saying he wanted to see $10k monthly for 3 months before I got weekly payments...
I emailed him back 3 times with NO response....after calling hydra to bitch I finally got a new AM, Tammy, who was awesome.
He also failed to reply to 5 emails asking for the top converting search/banner campaigns and never returned my phone calls.
Anyone working with Hydra - if Charlie is your account manager call up and demand to be reassigned - he's an asshat