Well every network that I know of has run into downtime problems or tracking problems. The biggest issue with CX is their lack of notification. They should have had their Affiliate Managers contacting affiliates to notify them of the problem. This would have at least had affiliates pause campaigns until the issue cleared. Unfortunately, CX seems to not care enough to provide proper communication. Which in return now cost them many money-earning affiliates.
The whole problem is the communication. Which is unacceptable for this incident.
Hello all,
We are experiencing a down period this morning and working to get the network back up and running. We will be issuing credits for all lost revenue, so please be patient with us and we apologize for the inconvenience.
I will be letting you know when we are back up.
I got an email