Its so shitty, i tried a few other shared hosting providers and they seemed quite bad as well. Finally said fuck it and am paying $15/mo for a VPS with root access. Best move I've ever made as far as hosting goes. (Plus, the DDoS support, which thankfully I haven't needed yet, is included at the network level and is a BEAST.. and I still only have to pay $15/mo).. Seriously, fuck shared hosting all together.
And for the record, hostgator USED to be good, decent speeds and good uptime.. but I've given it 2 tries since then over the last 2 years and they've failed miserably both times (Ended up getting refunded within a week both times). I will NEVER use them or recommend them to ANYONE in the future, ever again. In fact, I'm so disgusted by their service, anyone who asks me about them, I'll let them know how shitty they truly are, and I won't even have to embellish how terrible they are to dissuade anyone.. I'll just have to tell the truth.