Charging for the product before hand makes sense, at least for something that isn't digital. I've never known a company to spend their money on time and labor before charging for a product. When you have a house built it isn't built before you pay for it is it?
What if they finished it and then you canceled (as you were doing)? Then they would have been out of that money, at least until they were able to make another sale for the same bike.
However he does clearly state that he did charge the card then later states that he did not charge the card. How very unprofessional of him. Assuming he isn't the owner I would forward those to whomever controls the company. Get his ass canned... he apparently has another profession to fall back on.
What if they finished it and then you canceled (as you were doing)? Then they would have been out of that money, at least until they were able to make another sale for the same bike.
However he does clearly state that he did charge the card then later states that he did not charge the card. How very unprofessional of him. Assuming he isn't the owner I would forward those to whomever controls the company. Get his ass canned... he apparently has another profession to fall back on.