The Inside Skinny on Google Fiber

I had such a hard on for this service that I too briefly considered up-rooting and moving to KC.

Then I remembered how fucking hard it was to contact ANYONE at Google when they shut down my AdWords account a couple years back.

And then I also remembered the reading about the many complaints when they rolled out their own phone service and nobody could reach a customer service department.

I wonder if they plan to actually have real people manning the phones for this service or no?

Seems to me I'd be the guy that gets my service disconnected because they don't like something I'm doing online (like 'using too many proxies' or some other nonsense) and then I would never be able to get a hold of someone to get reconnected.

lukep... curious if anything came up about customer support while you were in the field investigating all this?

+rep to you man.
 


fuck didn't know you live in KC - I was there a couple weeks ago for the Dynamo-SKC game. Oklahoma Joe's FTmotherfuckingW.

We play up there again in September though so I'll hit you up if you're down to grab a beer or ten.
 
That's funny that the whole white square where they aren't offering it is where all the rich people live.
 
You're literally the only poster I know that can add value to a thread when using the phrase TL;DR. :thumbsup:


Did you take any pictures of the "sugar-cookie-ice-cream sandwiches with strawberry fillings" that sounds really good I want one
Always the most important things first, I see. Alright, here you go... They looked like this one but came in a white plastic wrapper, locally made at a KC Dairy.

the-dish-chunk-n-chip-ice-cream-sandwich.jpg


The strawberry ice cream inside seemed to have a higher concentration of strawberries than normal ice cream would. Good stuff.


The gaming controller thing is a service called OnLive which is a cloud based gaming service. I don't think Google owns them, unless they bought them or something.
That's the one... She told me that it was OnLive but I couldn't remember the name. -She went on to say this is a test to show how much better OnLive and any cloud gaming service would work with GFiber, and so far they haven't seen any lag at all there.

Sounds awesome, but I hope it doesn't take them 10+ years to roll out everywhere.
I'd guess 3 years to go nationwide, 5-7 years to fully replace broadband.


Is it weird that I would consider moving to KC just to get me some Google Fiber?
Not at all, but you gotta weigh the privacy issue at the same time. If you can live with Google literally delivering any and all data into your household, then it'll be the best delivery you could ever hope for, and in case it hasn't been said yet, data is now a very important utility/resource in our daily lives.


The one good thing for the rest of the country, this will put serious pressure for the cable industry to catch up. I expect they will be up to 500 mbs by the time google is done in KC. This will make it very difficult for google to expand into the massive markets they covet.
I can't see existing broadband providers catching up in time though because their existing lines aren't made of fiber... They'd be starting from scratch, infrastructually. Perhaps by 2020 they'll be able to offer enough pipe to be a real competitor.

But you're right in that their offering will get bigger in the meantime. Looking forward to my connection getting faster here, but I'm already paying far more for this 25 MB connection than google is offering gigabit connection for! Hopefully that means time warner is going to just give us more pipe without raising prices.


A green spot is close to your place, maybe you are lucky to be included in the first rows.
That's still a mile or two away from me though, sadly. And in another State. -From all my prying I could only get out of them that we'll be getting it when 'testing' is over... Possibly when the rest of the whole country gets theirs.

...Anyway, still haven't decided if I want to put up with the privacy issues.


Luke, you're in Kansas City? I thought you were holed up in Thailand waiting for the apocalypse?
lukep so u aint chilling in thailand in land safe from US power?!
I go to thailand 1-2 times a year, and plan to move there when TSHTF here, possibly in November.


It makes me wonder how much my privacy is worth to me.
I think this is the central issue here, thanks for phrasing it concisely.

you people are implying your privacy isn't being compromised now.

how many of you use chrome?
how many of you use google search?
how many of you use google to earn a buck?
I do all of those, yet I know that google isn't my first connection to the web, so I can therefore proxy around them or use lots of account to confuse them.

When Google is your ISP, it will GIVE YOU your IP address, and any chance to hide your ass from google is therefore pointless.

I would have to guess at this point that the future of the web for most people will require Two ISPs; one for getting "The good stuff" like these offerings from GFiber, and the other for doing the "Shady stuff." -Likely a wireless-only connection you'd get just for that purpose. Peoples gonna porn, you know?


Did you ask them if they'll be handing out lifetime bans to people who violate their ever-shifting TOS?
The thought crossed my mind but I was incognito. If they knew I was their #1 antagonist I'm sure they'd be waiting for me with armed guards... :thumbsup:


...I remembered how fucking hard it was to contact ANYONE at Google when they shut down my AdWords account a couple years back.

And then I also remembered the reading about the many complaints when they rolled out their own phone service and nobody could reach a customer service department.

I wonder if they plan to actually have real people manning the phones for this service or no?
Their customer support will be there for their ISP offerings. They'll do whatever it takes to make sure Google Fiber employees are segregated from the Adwords and search employees. I can hear them saying now: "Oh, you mean in google Search? Those guys are in California, I'm in KC... Never met a search employee before..."


fuck didn't know you live in KC - I was there a couple weeks ago for the Dynamo-SKC game. Oklahoma Joe's FTmotherfuckingW.

We play up there again in September though so I'll hit you up if you're down to grab a beer or ten.
Sounds good bro. I'm not much of a sportsfan, but since it's you I'll see if we can meet up sometime, perhaps over some Q.
 
I put a red arrow there showing where my part of town is, and the Sprint World HQ

When that HQ was built there was a ton a fiber running through that place from downtown. It's too bad they don't tap into that but also that part of the city was denied by Google for service so good luck there.

What I've read so far I don't see it as a threat to Time Warner anytime soon.
 
That's the onlive logo on the controller. Cool idea, shit service right now. I hope you like playing games from 5+ years ago
 
What I've read so far I don't see it as a threat to Time Warner anytime soon.
Not even in 2014?

At the very least, I see Time Warner spending the next 1-2 years gradually increasing their bandwidth as much as their copper cables will allow so that when GFiber does hit the masses, the gigabit connection won't seem like such a big upgrade.

And as TW does this, they'll be spending tons and tons of money on upgrades... It's possible that they can't even afford a bandwidth war...
 
Not even in 2014?

At the very least, I see Time Warner spending the next 1-2 years gradually increasing their bandwidth as much as their copper cables will allow so that when GFiber does hit the masses, the gigabit connection won't seem like such a big upgrade.

The reason KC was picked was that just 1 entity owned all the rights to the utilities, unfortunately it's one of the poorest cities. If you look at Johnson County, KS, somewhere around 70th in the list of wealthiest counties, you have 21 entities that Google would have to battle with for access rights. That county is just on the border of where GFiber is going today. I recall when Sprint tried to venture into bringing a fiber presence for businesses 10+ years ago promising a single pipe for data/voice they were spending like $35k+ a customer just to get a business wired. So it's a losing proposition to get infrastructure installed which in the end doomed that business service.

Read An evolutionary approach to Gigabit-class DOCSIS | Articles | CED Magazine - Communications, Engineering and Design Magazine and you can see that cable modems can scale in bandwidth and the obvious is the poor upload speeds found today.

Even if we all ended up with Google fiber speeds it's all going to be metered and throttled eventually. Wait, I have that in the cloud today...
 
I already got 150mbps fiber and there are only like 3 websites that can even push data at me that fast. Whats the point in a gbps pipe if the other side can only push at 100mbps? Sure torrents with a good swarm will be faster but thats about it.

I guess if you're running a World of Warcraft gold mining sweat shop from your basement you might appreciate a full 1gbps....