Having lived in Victoria, BC where NeverBlue is headquartered for nearly 20 years before moving to Vancouver about 16 months ago, I can share with you that it's just the island way.
If you've never been, the city is extremely sleepy and lazy, as are much of its inhabitants. Buses run late, everything is slow, everyone drives 10km/h under the speed limit, and I could never count on my friends to show up on time for anything.
I moved out of the city because I was so frustrated with the snail's pace of everything. So, it doesn't surprise me at all that the AMs are unreliable.
NeverBlue is a far cry from the company it was before Todd and the other founders sold it off. A shame, that.