Networks, send a damn email when offers/tracking goes down

[mkrongel]

I think we are looking for more proactive notification via email. For example, last night should have been something to the effect of,

"Dear Publisher: your campaigns are still tracking. You cannot login to our site at this time but that will be resolved with an ETA of X:YY AM."

Instead, people could not login to any DT-based network and were somewhat in the dark.

Our system alerts us of tracking issues not interface ones. The interface shouldn't have had issues during the update but something caused the interface to go out. Updates happen to the DT system on a weekly/monthly basis at times, 99% of the time the interface is not affected, last night however it was. We could notify pubs of every update but it could be a lot of notices, plus updates are usually done so late at night that we figure most people arent in the system (i.e. monday at 2 am)

DT should have put a update in progress notice on the sites, it is something we could bring up to them.

 

[hannahmcintyre]

Plus if you can't log into your user interface you should at least have tracking of your own so you can tell if the tracking is still working or not.

Hell, even tracking202 does it.

 

[Refrozen]

Well Affiliate Networks does have over thousands of campaigns. Its difficult for them to monitor every single campaigns and at the same time, ensures that they are PERFECTLY fine. BUT I do think its a good way to make money off their Affiliates. The ones who doesnt know will prob never know unless they are tracking themselves

I could write software to do it for every single offer... easily. Any programmer could.

 

[Refrozen]

There are enterprise-grade 3rd party systems that do this. Gomez comes to mind. I think the networks should have this sort of monitoring in place. No need to reinvent the wheel here just pay a 3rd party. It would probably pay for itself after 1 outage.

Reinvent what wheel? You literally just have to send a ping to see if its online. If you want to go a bit more complicated (and I highly recommend you do), run a test lead within the subset of acceptable leads every few minutes on every single offer (just loop through them, one after another) and set up the advertiser to just drop that lead (but report it like they would any other). Set up no credit for that lead, just a confirmation that it clicked.

This is literally a one-day project for any experienced programmer. Two weeks to get it absolutely perfect, bug-free, "enterprise ready" stuff. There's no "reinventing" here and there's not really anything to contract out: its an attempt, and a confirmation.