Weloveservers review - No Freaking Way

golan

Fucks (Given): 0
Dec 1, 2009
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accs.biz
Weloveservers review

I have more than 40 reseller accounts with different hosters, where I host my and my clients' sites.

Among those hosters, I call Weloveservers the worst one. I have two accounts with them. Often times something crashes, something gets broken, something gets down. Yes eventually they fix everything, but why do I need these problems, why do I need to spend my time on writings with their support, and why do my clients need to suffer those downtimes?

Among those 40+ hosters, at more than a half of them I don't even know their support exist. Just because nothing ever gets broken, that's why. People just work and their servers are working.

Here are only a few of my tickets with Weloveservers for a recent time, you can see what I'm forced to spend my time for:


Ticket #405822

Me: I can't add Package nor Account in my WHM.

WLS: I have given the re seller privilege to your account in WHM.


Ticket #923425

Me: My site *** doesn't open, although opens with www.

WLS: The issue has been sorted.


View Ticket #211780

Me: I can't login to *** site. Neither /wp-admin nor /wp-login. The site itself seems to be working.

WLS: The issue is sorted now.


Ticket #638024

(After server migration)

Me: Now i have Error establishing a database connection on all my sites.

WLS: Seems you have updated name-servers now. Please wait for 24 hours for global propagation. (!!!)

Me: DNS have obviously propagated, otherwise how could the database error ever show up? (quite obvious, no?)

WLS: The issue has been sorted now.


Ticket #842462

Me: No site nor WHM opens at this server.

WLS: We are working on this issue with our NOC and it will be fine in few minutes.


Ticket #607078

Me: My site *** doesn't work.

WLS: DB issue resolved and your domain is loading fine now.


Ticket #695116

Me: i have 508 on *** .

WLS: I have resolved the issue.


Ticket #249247

Me: I can't access WHM nor cpanel. Nor from the client area.

WLS: We have seen network outage in our DC, it has been resolved.


I just don't get it. If you provide hosting, why do you have these ridiculous bugs all the time? No one of 40+ my other hosters has them nearly in that scale, if ever.

And the last straw was when they have put both my accounts on one server with same IP's. I tried to call upon their support' logic - what a point to sell two reseller hosting accounts on the same IP's? Reseller means I would re-sell it to my clients; how could I explain to my clients why two servers are on the same IP's, and why any client would ever need this? I asked this twice, with no any reasonable answer.

I just have enough. Well I don't know if Weloveservers really like their servers; but they certainly don't like their clients.

I hope this my Weloveservers review would be useful to somebody.
 


Sorry to hear about your experience. Seems they learn one thing to say "issue has been sorted" ;)

6 year ago I was facing similar and different different issue with my provider so I moved to VPS and do everything myself. Means no longer issue of depending on reseller company.
 
I moved to VPS and do everything myself. Means no longer issue of depending on reseller company.

Lol you are missing the point. Of course my white sites are all on Knowhost VPS. But when you have PBN's and support clients PBN's you can't host them on one IP or even on one IP range, you need a lot of budget accounts in all different locations. Hence resellers.