Hey Subigo- Now's a good time to point out how zensix is different. And particular measures you take to prevent somethng like this from happening with your hosting. Maybe bullet points in the articles (ie encrypted data...whatever) I realized it would have been in poor taste to start the thread with these intentions, but now I, as a zensix client, would really like to know.
EDIT: Jeez that article about him hanging himself was depressing as hell.
Sure thing...
First, we don't offer VPS plans, so the HyperVM (which is control panel for a VPS) exploit doesn't really matter. And even if we were offering them right now, I would have shut down HyperVM two weeks ago when these exploits were released, but there was no patch.
Then there's credit card information. The company the article is about also had all of their client's credit card information stolen. That's one of the reasons we only accept PayPal and 2checkout. Because we use third party processors, we never have your credit card information. In fact, I couldn't get it if I wanted it.
The only kind of personal information we have on you is your address/phone number. This is stored in the WHMCS (the software that runs the billing/client area) database. We check with WHMCS every 24 hours to see if any major bugs have been found.
As for the actual server's security, DimeNOC handles the cPanel servers and I handle the DirectAdmin servers (with the exception of DA1). They are scanned every 24 hours for suspicious files and the logs are also reviewed. We also keep them locked down tight, disable a lot of functions that can be used against us and don't allow SSH access. So, the servers are pretty tight.
With that said, no server is 100% secure, there will always be someone out there who can hack in, given enough time and drive.
Oh, and backups. We take weekly backups (cPanel backups are to another server in the same datacenter and DirectAdmin backups are offsite). However, we always suggest making your own backups. Look what happened to
VAserv.com, they had backups, but the hacker deleted them and they lost over 50% of all their data... and they have hundreds of servers.