Recording Phone Calls With Customers

[IMSHERIFF]

Hi i'm looking for a system which can track and record sales calls between sales staff and clients. Also stats such as time duration, time of call, day of the call, etc.

Any ideas?

 

[AdHustler]

Incoming or outgoing?

 

[IMSHERIFF]

Sorry, outgoing

 

[contract]

Skype + Any Recorder... Works well.

 

[EricVorheese]

Plivo is what you're looking for. You'll have to get a developer to build a custom dashboard that shows all the metrics you need for each call - location, time of call, duration, disposition (hung up, voicemail etc) and more - but it's pretty simple and more than worth it.

 

[schindyguy]

I'd check out Phone Numbers, Voice Broadcasting & Auto Dialer Software | CallFire

 

[LiamLennon]

I'd also work with skype. It makes it super easy and cheap.
I use the "Pamela" recorder. Works great, there is even a free version.
Also...skype is much faster than any other VOIP out there due the way they handle their packets.

 

[spitfire]

Asterisk / FREEPBX.

Here is end of day report. I have recording turned off, but turn it on and there will be a link to the recording in that column

EDIT: Most hosted PBX's will give you the above report also are pretty cheap. I can recommend some if you are in Europe

 

[Dwight Schrute]

papajohn56 may be able to give input on this subject - call centers are one of his areas of expertise.

 

[cheshire]

If you're looking for a hosted solution try VirtualPBX. We record all our sales calls with them.

 

[n00bsauce]

Currently looking to get a PBX system going.

Looking at Plivo VS a custom made solution.

Was wondering if anyone could weigh in on pros/cons.

Biggest concern is call quality, and with a custom solution it seems like youll need to shell out much more coin, while with plivo I hear there is a good call quality.

If there's any developers reading this drop me a line.