i'm preparing for a product launch. if the product ideally takes off we might be up to our knees in customer emails. there are only two of us, so i'm in the process of preparing for the best. does anybody have any experience outsourcing customer service. how did you find the right company to do this? how was the process training these people? unfortunately, our product could induce some challenging, technical questions (due to the nature of the product) so i can see how training might be a problem...or even outsourcing. we won't know exactly what people are going to ask until the product is launched. so there will probably be a gathering period where we find out what questions people have, and we'll try to answer them better in the FAQ and throughout the site. we'll have to come up with standard replies to common questions ourselves.
