Non delivery claim with Paypal

BacklinksMonkey

BacklinksMonkey

I cans rite.
Apr 7, 2010
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Niggaland - GMT+2
Some fucker filed a non delivery dispute with Paypal after I have sent the reports on the service he bought from me. He claims he never got the report. Yet, he even replied to my emails, saying everything looks good.

What kind of proofs do I have to provide once he escalates it to a claim? Screenshots of my mail box? Mails with full headers?

The amount isn't such an issue (15 bucks), yet it pissed me off. :angryfire:
 


Um, all you have to do is show them the email with the reports attached, show that he was in receipt of the email, and that he replied. Its very hard to fight against an online good or service, expecially a non-tangable one. But since you are legit and sent the report, you should be fine with the email.
 
Just write that digital goods are not covered under PayPal buyer protection shit.
 
BacklinksMonkey said:
Some fucker filed a non delivery dispute with Paypal after I have sent the reports on the service he bought from me. He claims he never got the report. Yet, he even replied to my emails, saying everything looks good.

What kind of proofs do I have to provide once he escalates it to a claim? Screenshots of my mail box? Mails with full headers?

The amount isn't such an issue (15 bucks), yet it pissed me off. :angryfire:
Click to expand...

In the future, get shipping receipts for any tangible item. I was fucked out of A LOT of money about 7-8 years ago because some asshole pulled the same bullshit.

I was told by Paypal to also send just a blank envelope or something for non-tangibles/services as well so you could provide a 'shipped' receipt to cover your ass. Not sure how well that would actually hold up though.
 
Luckily it was some misunderstanding, the guy wanted to file a claim for another transaction. He apologized and closed the dispute.

Does Paypal go into a lot of detail when analyzing a dispute? I mean, if I provided them with the bookmarking report, one could see that the links have been indexed by Big G hours before I claim to have sent the report, which would prove me legit. But do they look at it?

Thanks for the replies.
 
I believe they do look in to it pretty thoroughly. However like it was stated, when it comes to non-tangable or digital goods, the buyer is more likely to be screwed if it is even investigated. I was on the buyer end where the seller was not delivering on time. I wanted to cancel the order and if you read the full terms basically buyer protection does not work on digital goods. Luckily for me the seller finally delivered and I chose to not use them again!
 
Huh I always thought the seller was always bound to be screwed. I remember I got my money back a couple of times when I bought memberships on some really obscure sites and they didn't deliver.

Thanks for the tip!
 
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