(prt 2)
Who are Your Customers?
Now that you have determined Exactly who you are. You have a better idea of some of the possible niches that your product(s) and/or service(s) will fit in to. And hopefully dominate.
The next step is to do the same style exercise but apply the techniques with your customers.
The questions of relevance here would be things like:
* Age Group
* Ethnicity
* Educational Level
* Personality type
* Male
* Female
But, within each of those groups, you could also refine the criteria. Actually you would be adding more to your list(s) since this is a brainstorming exercise. Remember that during Brainstorming, everything is written down. You will have plenty of time in the future exercises to cull your lists.
Referring back to the example of the Tire Store. You would probably have all sorts of info written down for the questions posed above. But you could also include a few of these:
* Hot Rodder
* Drag racer
* Corporate leader
* Working Class economical
* Working Class Hobby
* Sport
* Utility
* Pimp
* Bling
* Rapper
* Stoner
* Biker
* BMX
* Nascar
And I am sure that the list could go a on and on for each brand and model of the tire (and should).
The point here is to make yourself aware of the many possible different mind sets that might be at play in the decision making process of your potential client.
This process starts when they decide that they want to search for the solutions that you provide to their problems. Then it continues into how they will search for it; online and off. Some of the industries that practice this concept quite well include automobile, tobacco and beer.
We are trying to make a reliable database of knowledge so that Your decisions towards your marketing plans, from advertising venues to add copy, can be met with the highest possible chance of converting the potential customer into a valued customer and then into a repeat customer.
You should be able to make a list of at least 20 customer types.
What Solutions do You Provide?
Most people don’t go online to buy something.
People consider the internet an informational resource that they can tap at any time FOR FREE.
The first hurdle that you are going to need to do is find out how you can provide free information to your existing and potential customers.
If you were a tire store this might include developing a section on your web site for people to understand the whole tire buying process from the codes on the tires to the value of different warranties etc.
If you sold sheets, you might want to explain thread counts or even explain how a person should fold fitted sheets.
If you were selling women's clothing it would probably be a good idea to explain, in detail, how the sizes relate from company to company.
Since people online are looking for information, it is your job to provide it. And then you need to make sure that they read it.
The best way to do this is:
1.Identify the problems that a person may have.
2.Provide a solution to these problems.
3.Create a CTA (call to action). Let the reader know what you expect them to do.
Each of your products and services affect each of your customer types differently. It is important to create this 3 point list for each of the categories and possibly fro each of your products
EXAMPLE: A person who buys tires to race his/her motorcycle is going to have different needs than a person who goes on long trips or person who just drives around town or a person that goes off road.
It seems obvious. But, it is a situation that is frequently overlooked by the small advertiser.
Thankfully, when you are on the web, the cost of advertising is significantly less than offline. Targeting each of these customer bases and products requires only to write a blurb (frequently referred to as an article). Make it into a web page and link it to your site.
EXAMPLE: If you are selling tires, you would be able to write an article of a couple hundred words about what you need to consider in purchasing a racing tire, write another one about buying a touring tire, another about driving off road and another about through the city.Each article would have at least one picture with it.
Most of the information would undoubtedly be the same. But, there would be key information in each one of those articles that would specifically apply to each of the various customers needs.
If you take the time to define these differences, you will have a better chance of converting that customer.
Another very very important aspect in this process is that by writing these various articles, you will be able to more effectively target the keyword phrases that the different groups of people will use to search for your products and services in the search engines.
By the end of this process you will have what may seem like an incredible amount of work to do. And you may be thinking that you will never get your site online.
Not to worry.
Building a web site is an ongoing process. Many of these articles don't need to "go up" on the first edition. This process will give you the information you need to create a long term strategy.
[/INDENT]YOu can use this tool to help find the niches in the search engines. It is a tool put out by Yahoo for to help marketers decide which terms they should bid on...When i look at terms i always look at how many searches are made and then run the search myself. If the SERPs only show 2,000,000 or less results, i consider that a term that can be 'had' with reletive success. My benchmark on a term is about 200/month minimum if i am creating content. If i was advertyising
with PPC, i would take anything, as long as its really cheap.
search term suggestion tool
There is so much on thsi subject, i would suggest that inbetweeen sratching out articles, keep researching!
AS i said, this was an article for brick and mortar going online. If you are actuayy just building a saite around a niche, use some of the same concepts, but start with broad terms in the search suggestion tools and then keep refining them until you find some thing you like, then you need to figure out if it is going to be able to develop some ROI (return on investment).
keyword term bid tool
Good Luck.