Dear Puripong,
Commission Junction records network transactions in real time. The term “real time” is often mistaken to mean “instant.” Transactions do track instantly, but it takes time for them to be processed by our system and posted to the CJ Account Manager™ for you to see. All impressions, clicks, leads and sales usually appear in the CJ Account Manager™ within an hour.
When we are updating our servers or uploading product enhancements there is a chance that transactions may take longer to post. Transactions are being tracked, only posting is delayed. This is not a common occurrence, and when it does happen reporting does catch up and is posted as soon as possible. We notify all clients using the CJ Account Manager™ “Alert” box.
Some advertisers transmit batch transactions to us. Most batches are sent every day, but some may contain data from a day or two before the batch was sent. Therefore it can take several days to see transactions from some advertisers.
Commission Junction’s primary tracking method is cookie-based. A cookie is a small file that is placed on a web user’s computer to track information that a user voluntarily divulges. Cookies allow Commission Junction to track what network ads your site visitors click on, what transactions take place on the advertiser’s web site, and which publisher to pay the commissions earned.
If you pull the HTML code for an ad from Commission Junction and make modifications, the link can still work, but it may not be setting the cookie values necessary to track all publisher referred sales and leads. The cookie values AID (advertiser ID) and PID (publisher site ID) assure that you will get credit for your referrals. Make sure the proper AID and PID values are being passed in your tracking links.
Commission Junction sets a cookie when the image from our tracking code is loaded, and when that link is clicked. If a transaction generated from your web site does not track, it’s possible that the site visitor did not have cookies enabled on their browser. Internet users have the options to: accept all cookies, accept only cookies from the site that you are currently on, be prompted prior to accepting any cookies, block all cookies or delete them at anytime. However, studies show that 98 percent of all Internet users do have their computers setup to accept cookies, so this is a rare occurrence.
The most common reason tracking does not occur is when the HTML code on the publisher’s web site is edited improperly. The tracking code on your web pages should exactly match the code taken from the CJ Account Manager™. Your code might also be changed without your knowledge by the software programs you are using to create your web pages. HTML editors like Macromedia’s Dreamweaver or Microsoft’s FrontPage automatically encode any data when it’s imported, so the code is often changed, rendering it useless.
To ensure the tracking code on your web site will function correctly, view the source of your web pages after they have been published to verify that the code is identical to what you pulled from the CJ Account Manager. You can modify Commission Junction’s tracking code in order to change certain link attributes, for example to hide the tracking code. Learn how to implement these functions in the CJ Account Manager™ Customer Support area.
Hopefully this helps answer your questions about tracking. You can get answers to most of your questions 24 hours-a-day by logging into your CJ Account Manager™ and clicking on the “Help” link.
Sincerely,
Commission Junction Client Support