Delay Posting into Client's API. What Gives?

[titanium777]

We have a partner that we communicate leads back into their API.

During the redirect process, there's often a 10-15 second delay in which many users are clicking out during; while some leads redirect instantly, others can take over 30 seconds or never redirect at all. As stated earlier, the typical delay is about 15 seconds.

Does this sound like a server/hosting issue? Scripting/programming issue?

 

[Kelowna]

I get the same at times it is from their server being slow. If they use a third party lead management system it gets over worked at times.

 

[Rage9]

Could be a few different things or a combination of things. Slow or overloaded server, shit programming, poorly maintained or set up database, and or mixed with possibly distance from the user. Most likely the first couple.

 

[titanium777]

I get the same at times it is from their server being slow.

Slow or overloaded server, shit programming, poorly maintained or set up database, and or mixed with possibly distance from the user.

By shit programming, do you mean any issues that are controlled on my end? Is there any way to speed up their slow server? I see other guys posting into them, with no delays. Grrr...

 

[Kiopa_Matt]

There's no way someone can correctly diagnose the problem from what you posted. It could be one of 200 things. Hire a specialist, and have them check it out (no, not me).

 

[Rage9]

By shit programming, do you mean any issues that are controlled on my end? Is there any way to speed up their slow server? I see other guys posting into them, with no delays. Grrr...

Well if others are posting to the server without delays would it not seem that there is something wrong on your end?

I don't know for sure, I'm just speculating, hire some one competent to stick their face in there and figure it out.

 

[chatmasta]

Does the API call need to come from client IP? If not, and you can get the info to send, then you should send it to API yourself. Make sure you send it as a background task, so if user ends the session it still sends to API.