Copeac crashed last night

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lucab

lucab

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Jan 4, 2007
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I just set up a new campaign in adwords to send traffic to a one form submit on copeac. This was last night. The ad copy was highly targetted and the keywords used are targetted as well.

I wake up this morning and see 66 clicks from adwords - ctr of about 1.4%. Not too bad.

I go to check my copeac account and i can't log in. I try a few times, but nothing. I go to the landing page for the offer, and it takes a while but it finally loads. I am finally able to log in to my account around 11 30 and see a whopping 1 lead! WTF? Surely this offer has to convert better than 1.5152%!

I talked to my AM and apparently their whole system, tracking and everything, crashed last night. WTF. I guess they are just waiting now to see if the leads catch up.

I'm surprised there hasn't already been a thread about this. Anyone else possibly lose some leads because of this?
 


I've had trouble logging in all day but it seems to work now. I actually set up a zip submit campaign yesterday as well and got 26 clicks from adwords/adcenter and no leads. However, this might be because of me testing something new.
 
I was able to get in once this morning, then nothing. Ran home on lunch still nothing. Came back was able to log in, now I can't anymore.

:(

I finally got my QS on adwords down last night and I'm FINALLY getting traffic from them all day, so hope everythings reporting OK but we are just not able to log in.

I was going to email them and ask but figured they had enough things to worry about right now.
 
Today, I noticed that some of their ads are not displaying so, I pulled them off my ad network. When I see things, come back to normal, I might put them back up.
 
We did have some outages this morning around 9 AM EST and the outages were intermittent through 12 PM EST today. Everything is fine now.

If you you lost money on PPC costs please contact your AM we will try to credit you to make things whole.

Everything is back to normal and this should be the last time anyone sees an outage in our network as we are moving our servers to a dedicated environment seperate from the general
 
mkrongel said:
We did have some outages this morning around 9 AM EST and the outages were intermittent through 12 PM EST today. Everything is fine now.

If you you lost money on PPC costs please contact your AM we will try to credit you to make things whole.

Everything is back to normal and this should be the last time anyone sees an outage in our network as we are moving our servers to a dedicated environment seperate from the general
Click to expand...

Great to see Mike offer assistance and compensation! A lot of affiliate companies wouldn't even put forth that much effort.

:)
 
mkrongel said:
We did have some outages this morning around 9 AM EST and the outages were intermittent through 12 PM EST today. Everything is fine now.

If you you lost money on PPC costs please contact your AM we will try to credit you to make things whole.

Everything is back to normal and this should be the last time anyone sees an outage in our network as we are moving our servers to a dedicated environment seperate from the general
Click to expand...

Thanks for the report.

I just emailed my AM a little bit ago and as for loss in PPC costs...my tracking sucks (working on it) so I have no clue so I'm not worried about it. :p

It's all good.

EDIT: nevermind I know what I spent between those times, did everything go down? As in no conversion or offers loading?
 
great, thx for the response. i didn't pay much in ppc, but i will let my aff manager know nonetheless.

thanks again for a response, it feels good being just a little guy and not feeling as though i am totally neglected. :-)
 
mkrongel said:
We did have some outages this morning around 9 AM EST and the outages were intermittent through 12 PM EST today. Everything is fine now.

If you you lost money on PPC costs please contact your AM we will try to credit you to make things whole.

Everything is back to normal and this should be the last time anyone sees an outage in our network as we are moving our servers to a dedicated environment seperate from the general
Click to expand...

sorry mike, but can you be a bit more specific and provide a root cause analysis? i haven't even found anything being mentioned on the home page, nor did i receive an email or any other notice that the quality of service was affected.

it is nice that you promise that this might not happen again in the future, but i guess we are all pro's and know, that it will happen again. it will happen again, as we are dealing here with more or less complex systems and as we all know, a 100% failsafe solution is close to impossible to realize due to the costs.

so, the question is not about if it will happen again, but what the lessons learned are if desaster strikes again. thanks.
 
cyberworkspace said:
sorry mike, but can you be a bit more specific and provide a root cause analysis? i haven't even found anything being mentioned on the home page, nor did i receive an email or any other notice that the quality of service was affected.

it is nice that you promise that this might not happen again in the future, but i guess we are all pro's and know, that it will happen again. it will happen again, as we are dealing here with more or less complex systems and as we all know, a 100% failsafe solution is close to impossible to realize due to the costs.

so, the question is not about if it will happen again, but what the lessons learned are if desaster strikes again. thanks.
Click to expand...

The outage affected anyone who uses Direct Track for tracking. The direct track outages usually happen on networks that are in a shared server pool environment. Direct Track offers two options a shared server environment and a dedicated environment.

It is my understanding that the outages affect the shared pool 99% of the time and the dedicated pool rarely goes down.

We ordered a dedicated server network 6 weeks ago. It was supposed to have been implemented last week, but was however pushed off until next week on DT's end. Once the dedicated servers are in place outages such as this will be minimized severely.

We unfortunately couldn't get in to DT to notify affiliates since it was down for us as well.

I apologize for any inconvenience this caused anyone. When outages like this happen it not only costs you the affiliate money it also costs us money and precious time.
 
that was exactly the explanation i was looking for, so thank you very much.

and now give your crm at dt some major asskicking. their it guys obviously suck big time, if that is such a common problem and they just adopted to live with it.
 
cyberworkspace said:
i haven't even found anything being mentioned on the home page, nor did i receive an email or any other notice that the quality of service was affected.
Click to expand...

i have not received email about this either and checked my account online and didn't see any messages either. i hardly drive any traffic to them so it's not a big deal for me, but i'm discouraged from sending my traffic currently going to az to them if there are unreported outages.
 
jened said:
i have not received email about this either and checked my account online and didn't see any messages either. i hardly drive any traffic to them so it's not a big deal for me, but i'm discouraged from sending my traffic currently going to az to them if there are unreported outages.
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Jened,

We were in contact with most of our affiliates through AIM and email. The global email tool that we use to notify all affiliates is housed within the dT application. Since DT went down we had no access to this tool and had to notify people one by one.

Sorry if you didn't get a notice directly from your AM.

Everyone on the net experiences an outage at some point, its frustrating but a part of the landscape we are all in. Hopefully we learn from the outage to ensure that it doesnt happen again.

Mike
 
jened said:
i have not received email about this either and checked my account online and didn't see any messages either. i hardly drive any traffic to them so it's not a big deal for me, but i'm discouraged from sending my traffic currently going to az to them if there are unreported outages.
Click to expand...

Discouraged? If you think every network reports every single outage, your nuts. You would get 5 emails a week, advertisers mistakenly drop pixels all the time.

Mike has done more than enough here to make good with everyone. If it's insufficent for you, send your traffic to AZ, they are great guys aswell. But have the same expectations the same from them

Eduardo.
 
The outage seemed pretty widespread...two other networks I send to that use DT were down and are actually down currently. Damn love/hate relationship with DT...makes it easy sometimes, makes it suck other times.
 
EduardoM3 said:
Discouraged? If you think every network reports every single outage, your nuts. You would get 5 emails a week, advertisers mistakenly drop pixels all the time.

Mike has done more than enough here to make good with everyone. If it's insufficent for you, send your traffic to AZ, they are great guys aswell. But have the same expectations the same from them

Eduardo.
Click to expand...

sorry, but i don't agree with those statements.

first of all, this is all about trust. it always leaves a bad aftertaste if you, as a customer, have to find out about an outage yourself. nothing is more easier than to setup a "network status section".

5 mails a week? well, then they should send them on, because before i start spending a $100 bucks a day for one network i surely would like to know if that money is ever hitting the target. when you do cpm on large sites, this can be spent in an hour. it sucks, if that would be the outage hour. so, every network is welcome to send me 500 status mails a day if it is that what it takes. but we all know it isn't because they could simply implement a monitor.

secondly, this is not about changing a network because the status quo is not satisfying. this is about constructive criticism which will eventually lead to mike changing and tweaking the communication process for cases of an outage and ensure redundancy in communication facilities. this will then lead to an overall increased trust of his customers into his services.

thirdly, i work for a bank. what would your expectation be towards us as a bank if we would think it is normal to drop 20% of your wire transfers due to "network issues". well, yeah, you would tell me that you change the bank, but what would you say if all banks do it?

this is just not the way it works. transactions can be monitored very reliably without causing too much overhead. it jut takes a proper concept and the willingness to do so, by investing into the proper technology. i say, the affiliate networks make enough money to get this improved transaction monitoring up and running because i am really astonished that this is such an issue everybody knows about but nobody changes anything.

maybe the first one to change it, will really have a huge competitive advantage.
 
Well I don't see how anyone could be discouraged by Copeac because as much as I've seen/heard/experienced they do the BEST at taking care of their affiliates by compensation or what ever means necessary when something goes wrong. If I'm not mistaken most of the time it's out of their pockets.

Also, I'm sure other companies experienced the exact same outage Copeac did yesterday because he said they were on a shared server.

It would be interesting to find out what other companies were effected and see if they are offering some sort of compensation to those affiliates that lost on their PPC campaigns.
 
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