Client Payment Problem

Debbiefmc

New member
Aug 17, 2009
1
0
0
I have a question, not sure where to post it. I hope this is the right place since I am fairly new to this.

I hosted and maintained a website for a customer. He had 2 websites. His yearly billing came due. He didn't pay on time, invoice went past due. Now he informs me he wants to change to someone else. He didn't give me any notice at all, waiting until his account was past due. How much of his past due account should I charge him? I have no problem with him canceling. I do however, have a problem with giving me no notice and waiting until his account was past due to let me know.
He wants me to transfer files, redirect DNS, etc.. to his new provider, all at no cost to him.
I feel I should be compensated for this. Especially since he let his account go past due and never let me know he was changing until it was overdue by 15 days..........
Am I wrong? And if not, how much should I charge him?

Thanks!
 


Charge him at a rate rounded up to a month worth of hosting. Hand his ass his files and tell him to move them himself. Done.
 
Shouldn't you have a minimum notice period set on your T&C's? To specify the minimum amount of notice a client has to provide before leaving?

If you haven't got that, get it. It will save situations like this in the future. Other than that /agree with Rage9, you're a business not a charity.
 
These financial times have not brought out the best in people. After 6 years of business I had to turn off a clients site for none payment. I felt like a complete a hole, I was so stressed over the decision that I lost sleep.

I had a paypal in my account 2 hours after I shut him off. He called me, apologized ( said he was sorry he overlooked it) Hello cheap ass it was 4 months !!