I have a question, not sure where to post it. I hope this is the right place since I am fairly new to this.
I hosted and maintained a website for a customer. He had 2 websites. His yearly billing came due. He didn't pay on time, invoice went past due. Now he informs me he wants to change to someone else. He didn't give me any notice at all, waiting until his account was past due. How much of his past due account should I charge him? I have no problem with him canceling. I do however, have a problem with giving me no notice and waiting until his account was past due to let me know.
He wants me to transfer files, redirect DNS, etc.. to his new provider, all at no cost to him.
I feel I should be compensated for this. Especially since he let his account go past due and never let me know he was changing until it was overdue by 15 days..........
Am I wrong? And if not, how much should I charge him?
Thanks!
I hosted and maintained a website for a customer. He had 2 websites. His yearly billing came due. He didn't pay on time, invoice went past due. Now he informs me he wants to change to someone else. He didn't give me any notice at all, waiting until his account was past due. How much of his past due account should I charge him? I have no problem with him canceling. I do however, have a problem with giving me no notice and waiting until his account was past due to let me know.
He wants me to transfer files, redirect DNS, etc.. to his new provider, all at no cost to him.
I feel I should be compensated for this. Especially since he let his account go past due and never let me know he was changing until it was overdue by 15 days..........
Am I wrong? And if not, how much should I charge him?
Thanks!