[5:28:06 AM]: Humm... your site seems to be working fine.
[5:28:11 AM]: What's the error message?
Tim [5:28:21 AM]: none...just never loads
[5:28:26 AM]: same with XXXXXXXXXXX.com
[5:28:41 AM]: and XXXXXXXXXXXX.com
Dawson [5:28:47 AM]: I see.
Tim [5:28:57 AM]: maybe on my end?
Dawson [5:28:57 AM]: It seems that you're experiencing some routing issue.
Tim [5:29:07 AM]: let me try with my BlackBerry...
Dawson [5:29:08 AM]: It could be... or between us.
[5:29:11 AM]: Okay.
Tim [5:30:21 AM]: do me a favor
[5:30:36 AM]: go to Google
[5:30:44 AM]: and search for "XXXXXXX.com"
[5:31:23 AM]: site is working now
[5:31:34 AM]: but see that first search result?
[5:31:39 AM]: the Offline error message
[5:31:41 AM]: odd
Dawson [5:31:51 AM]: Checking...
[5:32:06 AM]: Oh, I see.
Tim [5:32:18 AM]: looks like a history of regular downtime
[5:32:29 AM]: one of Google's servers is seeing it
Dawson [5:32:41 AM]: That's because Google scanned your domain right as the server went down. That's very unfortunate. I'm sorry... But Google will re-scan your domain in a few days.
Tim [5:32:55 AM]: huh
[5:33:03 AM]: how long was server down?
Dawson [5:33:17 AM]: I can't tell... but probably some 20 or 30 minutes.
Tim [5:33:23 AM]: yikes!
[5:33:43 AM]: don't you guys have an uptime guarantee?
Dawson [5:35:53 AM]: We have a 99.9% network uptime guarantee. Meaning that our servers are pretty much always connected to our OC lines.
[5:36:04 AM]: But an individual server may go down for maintenance some times.
[5:36:21 AM]: Also, a server may go down for performance issues caused by customers or users.
[5:38:46 AM]: can I get a credit for the Google index situation?
[5:38:53 AM]: this won't help my SEO campaign
Dawson [5:39:59 AM]: Not really... I'm sorry. We don't give credit for down time.
[5:40:06 AM]: I'm sorry, I really am.
Tim [5:40:31 AM]: any way I can find out how much down time I had last year?
[5:40:49 AM]: logs, etc
Dawson [5:42:38 AM]: We don't have those records.
Tim [5:43:54 AM]: so you don't guarantee your servers will stay up at all...you don't keep any records of how long they were down...and you don't give credits even when a site is down so long that Google INDEXES the friggin' site as being offline?
[5:44:04 AM]: Just making sure I understand
Dawson [5:45:33 AM]: That is correct.
Tim [5:45:37 AM]: lol
[5:45:40 AM]: ok thanks Dawson
Dawson [5:46:25 AM]: Sure.
[5:28:11 AM]: What's the error message?
Tim [5:28:21 AM]: none...just never loads
[5:28:26 AM]: same with XXXXXXXXXXX.com
[5:28:41 AM]: and XXXXXXXXXXXX.com
Dawson [5:28:47 AM]: I see.
Tim [5:28:57 AM]: maybe on my end?
Dawson [5:28:57 AM]: It seems that you're experiencing some routing issue.
Tim [5:29:07 AM]: let me try with my BlackBerry...
Dawson [5:29:08 AM]: It could be... or between us.
[5:29:11 AM]: Okay.
Tim [5:30:21 AM]: do me a favor
[5:30:36 AM]: go to Google
[5:30:44 AM]: and search for "XXXXXXX.com"
[5:31:23 AM]: site is working now
[5:31:34 AM]: but see that first search result?
[5:31:39 AM]: the Offline error message
[5:31:41 AM]: odd
Dawson [5:31:51 AM]: Checking...
[5:32:06 AM]: Oh, I see.
Tim [5:32:18 AM]: looks like a history of regular downtime
[5:32:29 AM]: one of Google's servers is seeing it
Dawson [5:32:41 AM]: That's because Google scanned your domain right as the server went down. That's very unfortunate. I'm sorry... But Google will re-scan your domain in a few days.
Tim [5:32:55 AM]: huh
[5:33:03 AM]: how long was server down?
Dawson [5:33:17 AM]: I can't tell... but probably some 20 or 30 minutes.
Tim [5:33:23 AM]: yikes!
[5:33:43 AM]: don't you guys have an uptime guarantee?
Dawson [5:35:53 AM]: We have a 99.9% network uptime guarantee. Meaning that our servers are pretty much always connected to our OC lines.
[5:36:04 AM]: But an individual server may go down for maintenance some times.
[5:36:21 AM]: Also, a server may go down for performance issues caused by customers or users.
[5:38:46 AM]: can I get a credit for the Google index situation?
[5:38:53 AM]: this won't help my SEO campaign
Dawson [5:39:59 AM]: Not really... I'm sorry. We don't give credit for down time.
[5:40:06 AM]: I'm sorry, I really am.
Tim [5:40:31 AM]: any way I can find out how much down time I had last year?
[5:40:49 AM]: logs, etc
Dawson [5:42:38 AM]: We don't have those records.
Tim [5:43:54 AM]: so you don't guarantee your servers will stay up at all...you don't keep any records of how long they were down...and you don't give credits even when a site is down so long that Google INDEXES the friggin' site as being offline?
[5:44:04 AM]: Just making sure I understand
Dawson [5:45:33 AM]: That is correct.
Tim [5:45:37 AM]: lol
[5:45:40 AM]: ok thanks Dawson
Dawson [5:46:25 AM]: Sure.