Sick of TimeWarner Cable... Options?

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LotsOfZeros

LotsOfZeros

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Feb 9, 2008
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I have TimeWarner RoadRunner for my home broadband service (this was service originally from Comcast they took over). The damn service really sucks - every five minutes it disconnects my modem, it's a total pain in the ass.

I recently got a phone call from the folks at AT&T trying to get me over to Uverse but I don't want to take that chance since all I have read online is how dreadful their technology really is. I don't want to use dish because it's too slow, DSL here from AT&T sucks - and FIOS does not service my area.

So, aside from my broadband Verizon laptop card, are there any other options I may not be aware of for home service? Like is there any new wimax service or that new 'current' service (broadband through your electrical outlets) that might be ready soon that anyone has heard of?

Exhaustive Googling has produced nothing in my area.
Grasping at straws here.
 


DON"T GET UVERSE

Seriously My buddy has it where I lived not long ago. Internet and TV would go out sometimes every half hour. We called the techs out there over 10 times and they still haven't fixed it.
 
There's always 56k AOL....

or PeoplePC or something...

Whatever you want.


Personaly I have ATT DSL and it's great. I had comcast high speed at my last place and that was pretty solid too.
 
Not sure of any other options, but Time Warner should be able to tell whats going on by remotely looking at your modem. What did they say? Oh and if you had your modem replaced when your service was changed it's possible they just gave you a shitty refurbished modem.
 
The modem dude is coming out on Saturday. I'm giving them that opportunity to fix it but I don't believe the problem is local to my location. If the problem persists, I'm calling AT&T for DSL.
 
i have time warner, its been rediiculously slow the last couple days. I couldnt get anything done because everthing would take 5 mintues to load.
 
All depends where you live, sometimes you get lucky with a smaller & growing ISP that offers something great. I've had about enough of Time Warner also with their VoIP that chokes all the time. No doubt the backup broadband modem card works well, rarely have issues with that but it's not the solution. Wimax is on it's way but again, certain cities and I'm sure it will have it's issues.

I would have TW come out to your crib and hook their computer to check line levels. Make sure you don't have a bunch of splitters or anything in front of your cable modem including cable line boosters. Should only be one split from the main cable, 1 path to your cable modem, 1 path to all your TV's.
 
I have time warner cable, and those bastards are doing the same thing to me too...

I know they're throttling me... even tho their idiot tech support people say they aren't... I've had them come out and replace my cable modem twice now... and it still does that disconnect bullshit... have to power cycle the modem to get it working again...

they have a shitty service that they oversold 'unlimited' access plans to, and now they're throttling high bandwidth users to try and keep their network from going tits up... at least that's what I think...
 
Its disconnects due to poor line quality. Also if the boxes outside overheat sometimes it'll disconnect.

Either that or your are running 500+ sockets on your computer and overloading the modem. I doubt thats the case though.
 
If you are doing lots of torrent downloads/uploads ( or even just have torrent running in the background sharing), that'll generally fuck you. There was also a bug with some routers with torrent where the local router would just slow to a crawl (dslreports.com probably has more info). Don't do a service call though, just take the modem to your local cable company and say you need a replacement. If you have one of those little RCA modems those are generally a bit crap too.
 
Damn it, this editor is fucked now ? Test test test. Um, has the editor changed since yesterday on WF, now everything I fucking type is condensed into one line. Argh.
 
I had to suffer through TWC for 6 years and was miserable every second of it. I don't even know how many hours I spent on the phone or how many service visits I had. I know I replaced at least 10 modems with little luck. Thank god I recently moved and have a smaller regional cable operator who actually answers the phone, adheres to a viable oversubscription ratio, and doesn't have such shitty lines and equipment.

Anyway, yes, TWC are total shit, and it isn't your fault. I bet it will only get worse now that the Time-Warner CEO has basically said he is spinning off the cable business.
 
Some modems have a diagnostics page that you can access in your browser. On most of the Motorolas it's at http://192.168.100.1/ From there you can check the signal quality (the most common problem) and review the logs to try to figure out what's going on. There is also a "Restart cable modem" function you can use to avoid the unplug/replug dance.
 
If you are able to reach a diagnostics screen on your router and view the signal levels, they should be:

Downstream Singal to Noise: Over 30dB
Downstream Power Level: -15dBmV to +15dBmV
Upstream Power Level: +8 to +58dBmV, ideally around 40-50 though
 
stop being cheap ... go redundant

comcast + bellsouth dsl = 100% uptime @ < $100/month

I realize this shouldn't have to be an option as services should just work, but they simply don't. If you work at home and need your internet (like we all do) get both. Shit we're only talking about an extra $50 / month in most cases (less in some).

This is very beneficial for you torrent freaks out there. Blow up one modem while leaving the other untouched for internet surfing.

I'm yet to figure out how to run both into the same router for double bandwidth .. any help here? I just run the extra directly into one computer and switch out the services on the hub when one is down.
 
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