Utah Couple Fined $3,500 by Online Merchant KlearGear Retains Lawyer, Turns Tables - Yahoo
I would think this will just about kill their business. Doesn't WickedFire have an agency that helps deal with shit like this?
After an online merchant fined a Utah couple $3,500 for writing a negative review and sparked a financial nightmare for more than a year, a public service lawyer has agreed to take the case and fight back with demands for $75,000 in compensation.
When Jen Palmer of Salt Lake City didn't receive a Christmas gift that her husband ordered for her online, she wrote a negative review of KlearGear.com and moved on with her life. But the company fined the Palmers $3,500, citing bizarre fine print on its website.
"No one would have expected this from doing perfectly normal, everyday and perfectly legal things," Scott Michelman, staff attorney with Public Citizen who is representing the Palmers, told ABCNews.com.
KlearGear.com didn't deliver Palmer's online order of a desk ornament that was less than $20, so it cancelled the transaction in Dec. 2008. Jen Palmer, now 40, wrote a negative review on private business review site RipoffReport.com, saying KlearGear.com had "horrible customer service practices."
I would think this will just about kill their business. Doesn't WickedFire have an agency that helps deal with shit like this?