tl;dr: New Sales platform. Purpose built towards BST Sellers. Fuck Wufoo, sign up for news of launch here.
I'd just like to say first off that this isn't going to be a sales thread full of marketing speech where I stick "Reloaded" or "Insert your favourite super hero here" into it. I'm here to advertise a kick-ass product that I know pretty much every BST Seller will benefit from (+ people who offer services elsewhere). I'm just basically going to list things I know you all do using different long-winded methods, and explain how this unified system will help you.
What is it?
Essentially it's a Marketing, Sales and Delivery Platform. Basically think of it as making it so you can stop using your shitty Wufoo forms to take orders, then take those orders into a spreadsheet to micromanage to then have to look up peoples emails to email them results - you can do it all via one system. Why the fuck are people still doing all of that separately?
The truth is Wufoo is simply meant to collect form data; that's it. It was never meant as a sales platform, they just added payments and you guys all jumped on it because it was the easiest thing around. A real sales platform emails people who drop off at the paypal stage to remind them to complete their order.
Here are a few random screenshots before we continue:
Order Page for Customers - Screen Shot 2014-11-14 at 03.30.36.png
Order Dashboard for Providers - Screen Shot 2014-11-14 at 03.31.39.png
Customer Receipt / Report - Screen Shot 2014-11-14 at 03.32.26.png
Customer Report Continued - Screen Shot 2014-11-14 at 03.33.10.png
I could do more, but you get the idea.
Ordering / Fulfilment
The platform has a built in formbuilder(http://cl.ly/image/1s2k470k2A1y) where you can build the form to collect required information for your service, think Wufoo. The problem with Wufoo comes when take your order, you're on your own; not anymore.
The customer is emailed a report/receipt, and the provider (you) has the order added to your dashboard. You and the customer can message each other via a commenting system on their report/your dashboard if order clarification is needed, with everything being neatly recorded and attached to the order for record keeping. You also attach files to the order which will instantly be sent to the customer (reports etc), you don't need to dig out their email, or have customers bother you in 2 weeks once they have lost their report.
Tired of having people ask you for reports when you don't offer them for "Service X"? Just tell us you don't offer reports when creating the service in your dashboard, and we'll make sure to clarify that on the order page.
Obviously in your admin dashboard you can filter orders too. So if you want to find all uncompleted/completed orders that's just one click. If you want to find all John Smith's orders for "LinkWheel Fireworks Vs Batman Reloaded", that's just a search away. You can find all orders in a certain date range. You get the idea.
Marketing
We provide coupons on an amount basis, or a percentage basis. You can limit coupons to only work on a certain service, give them an expiry date - all of that jazz.
We also offer what we call customer groups. You can set up criteria such as average order value, minimum number of orders, total amount spent, people who ordered service 'X'. We then keep these groups updated as new orders come in.
Let's say you're launching service Y, it's the V2 of service X so you want to email them all and let them know. Easy. Done. Want to give certain people a coupon? Done.
Oh, we also email people who complete your form but then drop out over at PayPal. It happens more than you think. We simply send them an email 24hrs later with the option to finish off their order at the click of a buton. More conversions = more money in your pocket.
Reporting
We give you all kinds of reporting. You can filter by all kinds of properties, custom url parameters, country of origin, service, date-range, etc. If you want to know how much money you made on "Sparkly Links" from people in Zimbabwe on Christmas Day, then this is your platform.
Conclusion
I know a lot of you are probably thinking "I don't need to know when Adashe from Zimbabwe places an order". I hear you, you probably don't. But you probably want us to get you more sales by converting customers who drop out at the payment stage.
You probably want to just be able to click on an order, upload a report and then mark it as complete rather than having to send an email and edit two spreadsheets, and skype Joe. That's completely fine too, because...
I'm going to offer this platform at the same cost of Wufoo monthly or something. It's literally going to be a no-brainer to use this purpose built platform.
I've got some users in beta already and I've not heard one negative thing yet. If you sell any kind of service, just enter your damn email on the following page so I can let you know when we launch.
If anybody wants to jump on the system early and test this thing out with the next run of their BST, I'd be extremely grateful. I'll be getting more beta users into the system in the next week. I'm open to feature suggestions / questions too, post away!
I'd just like to say first off that this isn't going to be a sales thread full of marketing speech where I stick "Reloaded" or "Insert your favourite super hero here" into it. I'm here to advertise a kick-ass product that I know pretty much every BST Seller will benefit from (+ people who offer services elsewhere). I'm just basically going to list things I know you all do using different long-winded methods, and explain how this unified system will help you.
What is it?
Essentially it's a Marketing, Sales and Delivery Platform. Basically think of it as making it so you can stop using your shitty Wufoo forms to take orders, then take those orders into a spreadsheet to micromanage to then have to look up peoples emails to email them results - you can do it all via one system. Why the fuck are people still doing all of that separately?
The truth is Wufoo is simply meant to collect form data; that's it. It was never meant as a sales platform, they just added payments and you guys all jumped on it because it was the easiest thing around. A real sales platform emails people who drop off at the paypal stage to remind them to complete their order.
Here are a few random screenshots before we continue:
Order Page for Customers - Screen Shot 2014-11-14 at 03.30.36.png
Order Dashboard for Providers - Screen Shot 2014-11-14 at 03.31.39.png
Customer Receipt / Report - Screen Shot 2014-11-14 at 03.32.26.png
Customer Report Continued - Screen Shot 2014-11-14 at 03.33.10.png
I could do more, but you get the idea.
Ordering / Fulfilment
The platform has a built in formbuilder(http://cl.ly/image/1s2k470k2A1y) where you can build the form to collect required information for your service, think Wufoo. The problem with Wufoo comes when take your order, you're on your own; not anymore.
The customer is emailed a report/receipt, and the provider (you) has the order added to your dashboard. You and the customer can message each other via a commenting system on their report/your dashboard if order clarification is needed, with everything being neatly recorded and attached to the order for record keeping. You also attach files to the order which will instantly be sent to the customer (reports etc), you don't need to dig out their email, or have customers bother you in 2 weeks once they have lost their report.
Tired of having people ask you for reports when you don't offer them for "Service X"? Just tell us you don't offer reports when creating the service in your dashboard, and we'll make sure to clarify that on the order page.
Obviously in your admin dashboard you can filter orders too. So if you want to find all uncompleted/completed orders that's just one click. If you want to find all John Smith's orders for "LinkWheel Fireworks Vs Batman Reloaded", that's just a search away. You can find all orders in a certain date range. You get the idea.
Marketing
We provide coupons on an amount basis, or a percentage basis. You can limit coupons to only work on a certain service, give them an expiry date - all of that jazz.
We also offer what we call customer groups. You can set up criteria such as average order value, minimum number of orders, total amount spent, people who ordered service 'X'. We then keep these groups updated as new orders come in.
Let's say you're launching service Y, it's the V2 of service X so you want to email them all and let them know. Easy. Done. Want to give certain people a coupon? Done.
Oh, we also email people who complete your form but then drop out over at PayPal. It happens more than you think. We simply send them an email 24hrs later with the option to finish off their order at the click of a buton. More conversions = more money in your pocket.
Reporting
We give you all kinds of reporting. You can filter by all kinds of properties, custom url parameters, country of origin, service, date-range, etc. If you want to know how much money you made on "Sparkly Links" from people in Zimbabwe on Christmas Day, then this is your platform.
Conclusion
I know a lot of you are probably thinking "I don't need to know when Adashe from Zimbabwe places an order". I hear you, you probably don't. But you probably want us to get you more sales by converting customers who drop out at the payment stage.
You probably want to just be able to click on an order, upload a report and then mark it as complete rather than having to send an email and edit two spreadsheets, and skype Joe. That's completely fine too, because...
I'm going to offer this platform at the same cost of Wufoo monthly or something. It's literally going to be a no-brainer to use this purpose built platform.
I've got some users in beta already and I've not heard one negative thing yet. If you sell any kind of service, just enter your damn email on the following page so I can let you know when we launch.
If anybody wants to jump on the system early and test this thing out with the next run of their BST, I'd be extremely grateful. I'll be getting more beta users into the system in the next week. I'm open to feature suggestions / questions too, post away!
