At Witts end with my network

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wsmith810

wsmith810

The Ripper
Aug 23, 2007
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Summit, IL
So over the last few days I have had quite the roller coaster ride with an affiliate network.

I am trying to piece together some information - even though I feel as I should not be the one doing it.
I'm looking for thoughts on how to proceed now that I feel I am at the end of what I can do.

Heres the deal - I advertise dating offer "x" on Facebook and get around 1400 clicks between a span of 2 days. I notice I haven't got a single
lead...
Enough to make anyone cringe...
wowow.jpg

thats funny :sleep:... Now, since Facebook cut the shit with redirects and such, I am left with no option (in order to keep ads moving) but to direct link, taking out the crucial tracking aspect on my end (Im an idiot:xomunch:)

Between yesterday and today I have been speaking with Managers, etc on what can be done, and why there is not one single registered lead showing. Well I get the canned "This is what constitutes a lead.." :sleep: Then I get told it "appears" the tracking pixel fell off :eek: ... can't lie I was okay at that point.... I figure if the "IT guys" say it looks like it fell off/ not firing I should be in good position to comp lost earnings... Obviously not what I "Think" I should have made... But I can deal with issues in technology. This is where I get confused... After hearing of hopes through last night and today I get an email right at the end of business... here is an excerpt;
If there is any other information you have regarding any of the leads you sent, please send it over so I can get them to look all of this up for us.

Earlier today I said that the pixel looks like it may have fallen off, but I found out that the client filled out the offer directly on the site, as opposed to using one of our test links that we sent over. Once we had them test with our test link, we did see the lead go through.
Click to expand...
this leads me to believe I'm fucked...


But wait a minute... Maybe I could sign up with my link and test it for myself? :error:
Nope...
Today's Stats
stater.jpg

Confirmation Email
email.jpg

All the fun spam that came with the confirmation email
emails.jpg


Not to mention - I call this Network's 24 Hour line :error: lmao what a joke!
Spoke with Linda who answered "Hello"... Explain my problem (all the while I'm thinking in my head "She has no clue which way is up from here..." So I throw in the casual "Ya know?" and "Uh...Uhh... What is your phone # in case we get disconnected?" Sputters from her mouth... :sleep: I gotta admit, it was a good way to get past my question lol... Then I hold... and get told my message was passed on the the "on-call" guy and he MAY get back to me...

So I guess this leaves me with the "What are my options?"
Are affiliate networks not responsible for tracking? Are they not required to maintain databases of information on traffic for certain campaigns? I mean, every single clicks went through their "redirect/tracking" urls... so why can they not find information on the clicks?

Well, I found info on that as well...
refpage.jpg


I'll wait for more to chime in... I'm confused about how to approach this any further.
 


Well, that network blows.

If you're doing a free lead offer, always test it before deploying it, as you'll usually catch it if it doesn't track. If not, get another offer or try on another network. I don't know why the fuck these network sit on their asses when tracking issues are obvious, as the networks get a cut of the commissions...
 
Well its getting a little more obvious why I wont get paid...
It is MY OPINION... that Elite mate is not turning enough of a profit on the free memberships... this is horse shit...
Why would anyone in their right mind sign up for the fucking site after they bombard them with spam? Its still pouring in...
spammed.jpg
 
a) direct track blows

b) i've experienced the same shit everywhere with facebook and impressions. i cut all my campaigns and still was getting 2k "clicks" per day with no leads. it's just something fucked up i don't technically know what happens.

c) direct track automatically shaves so there's a chance the lead you filled out got shaved.
 
well you know I'm a noobie but let me give you some perspective.
Here's one line of my stats at my affiliate network. They all look the same tho.

moniesdu0.gif


at least you're getting clicks. :o
 
SUP3RNOVA said:
a) direct track blows

b) i've experienced the same shit everywhere with facebook and impressions. i cut all my campaigns and still was getting 2k "clicks" per day with no leads. it's just something fucked up i don't technically know what happens.

c) direct track automatically shaves so there's a chance the lead you filled out got shaved.
Click to expand...

I agree with A...

B- not so much... I have experienced 0 residual traffic from ANY ppc campaign after I cut it.

C- Is it possible they just fucking shaved every lead I sent them? Hmm...

If the tracking program is going to shave leads the networks need to make affiliates aware... this is elementary shit that should be disclosed...
 
Oh, its not the network's fault. I've ran that same offer on azoogle. Zippo leads from zillions of clicks. Email the advertiser and tell em to fuck themselves.
 
It is the networks fault... I do not have an existing relationship with the advertiser that I am aware of. No contact information, nothing...
 
I tried running elite mate today and it did really shitty for me, I did actually get 3 leads from it from a ton of clicks though so they do work sometimes
 
wsmith810 said:
It is the networks fault... I do not have an existing relationship with the advertiser that I am aware of. No contact information, nothing...
Click to expand...

Exactly. The networks are at fault here. They act as the middleman, so we shouldn't have to worry about the advertiser. In fact, it's the networks job to make sure we don't have to worry about the advertiser. Otherwise we could just bypass the network all together and talk to the advertiser... but we can't...

So what it all boils down to is bad customer service and profit.

The networks know that a lot of these advertisers aren't paying for zip/e-mail submits, but they don't care. As long as the advertisers are paying for some of the submissions, the networks make money that they wouldn't make otherwise. It's not like it's their money paying for all of these PPC campaigns that lose money because of this.

So the networks will continue to let these fuckers screw us over, because after all, something is better than nothing for them. It's going to take a lot more than a few pissed off network members bitching on forums to change anything...
 
We'll see what happens when eventually it boils down to court and the first network settles for negligence.... its a matter of time

They wont be able to fight their way from a wet paper bag once someone proves they can not provide SOLID/ACCURATE information to their CUSTOMERS...

Yes Big Networks.... we are your fucking customer... with out us... you do not make money... time to re-prioritize?
 
I think my team and myself have been more than helpful with your issues, if you feel we are not helpful then you might want to work with another network, however making threats in emails that you will post on forums and keep the industry informed will not get you anywhere. We want to resolve this issue for you but need information to go back to the advertiser with, if you dont want to provide that information it leaves us with nothing to go back with and fight for you.

I will get this issue resolved for you if you work with us. I will say once its resolved i suggest you find another network to work with as we really dont appreciate being bashed on a forum when we have gone above and beyond for you numerous times, maybe we are not the right network for you to work with.

Actually i just read your childish post on our forum calling your affiliate manager a cross dresser, you can take your business elsewhere. I will have someone terminate your account tomorrow, youll get paid so dont worry about that but just like you choose who you work with so do we.

I will not tolerate someone who has no respect for people and resorts to childish behavior like you demonstrated on our forum.
 
My mistake mike...
Thought it was funny...
I got your email... appreciate the efforts like I have been telling your people the whole time... Dont think efforts go un-noticed...

I dont know where your ethics come into play as far as The pussy route of not wanting to to "keep the industry informed"... I have all the right in the world to post what I want... and I will continue to do so.

Thanks for your .02

For as much as the post is concerned...
I gave my AM grief on the companies forum because his name is Jeff Greenberg, and they arrested some guy on reno 911 tonight who was a cross dresser... Named Jeff Greenberg...

Anyways...
 
mkrongel said:
I think my team and myself have been more than helpful with your issues, if you feel we are not helpful then you might want to work with another network, however making threats in emails that you will post on forums and keep the industry informed will not get you anywhere. We want to resolve this issue for you but need information to go back to the advertiser with, if you dont want to provide that information it leaves us with nothing to go back with and fight for you.

I will get this issue resolved for you if you work with us. I will say once its resolved i suggest you find another network to work with as we really dont appreciate being bashed on a forum when we have gone above and beyond for you numerous times, maybe we are not the right network for you to work with.

Actually i just read your childish post on our forum calling your affiliate manager a cross dresser, you can take your business elsewhere. I will have someone terminate your account tomorrow, youll get paid so dont worry about that but just like you choose who you work with so do we.

I will not tolerate someone who has no respect for people and resorts to childish behavior like you demonstrated on our forum.
Click to expand...

He never said who the network was... In fact, I would never have known if you wouldn't have posted this. I know you are pretty respected around here and I'm but a newbie... but I personally think you informing someone that they are being kicked out of your network, on a public forum, is about as childish as the post you are kicking him out for.

Just my two cents.... /runs and hides before everyone gangs up on me.
 
I agree that it's the network's responsibility to ensure that offers track properly. I'm surprised that these large networks don't have some sort of process that automatically tests the offers on an hourly basis to make sure they are tracking. Or maybe they do?

It seems like they're trying to help you resolve the issue, but it looks like it's one of those situations where you're just fucked because you can't prove how many of your clicks converted. Obviously, if the offer wasn't tracking, the network didn't get paid either, so I'm sure they're willing to fight for you- they're losing money from this too. But then again, you would think they would ensure offers were tracking, since there are probably a shit load of leads they aren't getting paid for across all the offers that have tracking issues.
 
By the way... here is my huge destructive email threatening mike's company...

bigthreats.jpg


I link to the post because I feel I have explained myself dry to your "people" or "support staff" whatever it is you call it...

I mean, I could also post the reply he gave me...
Stating he has a "skeleton" team in the office...
This leads me to believe you could give a shit about your publishers while other industry happenings are going on.

Plus Mike, be honest... you publish a phone number for 24/7 help... when in all reality you should state that the # provided is a messenger service, not, in fact, any help at all.
 
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